Customer Service Sucks!
04.17.05 (10:49 pm) [edit]Anybody has an opinion about internet providers? This time I almost switched the one that I had held on to to something that charges a half price of it a month for a absurd matter. The silly problem was that the cc that I signed in with had been expired for a while (in Jan this year) but they did not notify or anything until two days ago when they shut the service down out of the blue (at least to me).
I rushed to the phone and attemped to give them another card number that I am currently using but they refused to take it saying they could not unless they verified the last four digits of the former card number that I could no longer remember. C'mon! It had been four months already and I discarded it a long time ago!
I finally setteled the problem after I had sproken to somebody who was less unreasonable and more flexible from another department. All in all, though, I was appalled to discover how stubborn and unreasonable their customer service was! The only bandit of the fight that I won was the discount price for the rest of the service that I will get from them. Therefore, it was worth fighting for. But I still can't complain enough about M*# and their rediculous cunstomer service from South Asia. I have nothing personal against those people located somewhere a half hemisphere away from but still trying hard to assist us but those who came up with the idea that the sort of customer service might work. Because it is not! Think about the absurdity these big corporates have resorted to to cut down their expenses and wages for workers! Fuck those corporate bastards! And think about all the time wasted on the silliest matter on earth! I am still with the same provider!